For any other questions please do not hesitate to contact our customer service team by email - info@henleysapparel.com
RETURNS INFORMATION
RETURNS ADDRESS
Please return your item(s) to the address below:
Refunds Department
Henley's
147 Great Ducie Street
Manchester
M3 1FB
RETURNS FORM
If you're making a return, please print and complete one of these forms and include it in the package. Doing so will speed up the whole process and prioritise your refund/exchange!
Click here to print:
RETURN OF GOODS POLICY
We aim process your return within 5 working days of it arriving on our premises.
All returns for a refund must be organised within 30 days of placing your order.
CHRISTMAS - Orders placed from 1st November to 20th December can be returned up to the following 31st January.
Items to be returned must be in an 'as new' condition (unused, unworn and unwashed, complete with their original packaging and tags.)
If you have purchased a product as a gift, please do not discard the product tags until you are sure the item does not need to be returned.
PLEASE NOTE: Underwear cannot be returned.
You will be required to organise, and pay for the return of goods.
Any items returned which do not comply with the return of goods policy will be returned to the customer and will not be accepted for refund until such time that the above conditions are met. This does not affect your statutory rights, and is in compliance of the relevant UK laws.
You are not liable for any postage costs if you were supplied the wrong item, wrong size, wrong colour or if the item is faulty. Full postage fees are applicable to all other returns. Please contact Customer Services if you have received a faulty or incorrect item.
RETURNS PROCEDURE
Verify that your return meets the criteria in the Return of Goods Policy above.
Return the item(s) to the relevant address above. This address is also on your invoice. Please complete the returns form and include with the goods in a securely sealed package. If you do not have a returns form, please include the following details:
- Your full name, address and postcode
- Your order reference (if known)
- Contact telephone number
Once the returned goods have been received, checked and verified, your account will be credited.
For your safety it is recommended you use a tracked delivery service and ensure the package is adequately insured. We are not liable for any packages lost in the post.
FAULTY / INCORRECT GOODS
If goods delivered are faulty, a full refund or replacement will be available upon confirmation of the fault. You are not liable for any postage costs if you were supplied the wrong item, wrong size, wrong colour or if the item is faulty. Full postage fees are applicable to all other returns. Please contact Customer Services if you have received a faulty or incorrect item within 14 days of receipt and BEFORE returning.
Please refer to your Consumer Rights if a fault occurs after 30 days.
REFUNDS
All refunds will be made only to the original card used for the purchase. We aim process your return within 5 working days of it arriving on our premises but please allow up to 10 days for the refund to credit your account. Postage paid for unwanted items is non-refundable. If returning items and your order no longer qualifies for free postage, the cost of standard P&P will be deducted from the refund.
CANCELLATION RIGHTS
You have the right to cancel your order within 14 working days without giving a reason. The 14 days start from when you receive the goods, please follow returns procedure.
BUNDLE RETURNS
These bundles are only provided under the condition that you keep the products. To receive a full refund, you must return the bundled products in their entirety. If a like for like exchange is possible you must cover the return costs.
Please note, we have been experiencing problems where customers have used the delivery company Yodel and the price comparison website Parcels To Go due to their database having not been updated from the previous occupants, Glamorous/Glamour Clothing. Consequently, when the courier attempts delivery they are returning the parcel back to the sender advising that the recipient is no longer at this address. We advise against using Yodel or Parcels To Go until this is rectified.
Please ensure that the address on the return label is sent to The Boi Group, 147 Great Ducie Street, Manchester, M3 1FB.